A non-refundable deposit is required to secure the booking date.

- Bookings are confirmed only after the deposit payment has been received.

- THE PORTret reserves the right to release the date if no deposit is made.

- The remaining balance must be paid at least 3 days before the event date.

- Failure to complete payment within the stated timeframe may result in:

- Delay in service preparation, or Cancellation of service without refund of deposit.

- No refund will be given for any cancellation made within 2 months (60 days) before the event date.

- Any cancellation made earlier than 2 months is subject to management discretion, and deposit remains non-refundable.

- For wedding, Photo and/or video delivery will take 2 to 8 weeks, depending on workload and queue.

- For event, Photo and/or video delivery will be stated in quotation or invoice, normally 7 working days to 14 working days depending on workload and queue.

- During peak seasons, delivery may exceed the stated timeframe.

- In case of delays, THE PORTret will: Deliver at least 50% of edited photos within the expected timeframe, where applicable.

- Final photos will be delivered via an online gallery link sent through email.

- Clients must download all files within 4 weeks from the date of delivery.

- THE PORTret will not be responsible for any lost files after the download period has expired.

- If there are any concerns regarding the final output, both parties agree to discuss professionally to reach a mutual resolution.

- Any act of defamation, public shaming, or viral exposure without prior discussion may result in legal action by either party.

- All albums and frames are produced by selected third-party suppliers chosen by THE PORTret.

- Estimated production time: 3 days to 2 weeks.

- Once materials are submitted to the supplier: Any delays are beyond THE PORTret’s control. THE PORTret will assist in follow-ups but will not be liable for supplier delays.

- Any items or services stated as FREE (e.g., outdoor session, extra crew, frames) are non-refundable.

- Clients cannot request compensation or replacement if freebies cannot be fulfilled due to: Weather conditions (e.g., rain), Crew availability limitations, Supplier stock or price changes & Any unforeseen circumstances

- THE PORTret shall not be held liable for failure or delay in performance due to circumstances beyond control, including but not limited to: Natural disasters, Government restrictions, Accidents, illness, or emergencies

THE PORTret retains the right to:

- Use photos/videos for portfolio, marketing, and promotional purposes

- Maintain creative control over editing style and final output

Clients must ensure:

- Proper coordination of schedule and locations

- Necessary permits (if required)

- Cooperation of participants during shooting

- THE PORTret is not responsible for missed shots due to: Late arrival, Poor coordination, Restrictions imposed at venues

- In the unlikely event of equipment failure, data loss, or unforeseen issues: Liability is limited to a refund proportional to the service affected

- THE PORTret is not responsible for indirect losses (emotional, business, or otherwise).

- By confirming the booking and making payment, the client agrees to all terms and conditions stated above.